In order to start receiving any utility services from the City of Smithville, you must first go to the City Hall, or call the Utility Department at (512) 237-3282 extension #1. Once you have spoken with the appropriate representative, you will be requested to provide the information necessary for receiving utility services. Read the following for more detailed information on some of the procedures involved once your utility services have begun.
On Monday through Thursday, if you come in before noon then service can be done by the end of the day. If you come on Friday, service will be done on Monday.
To Make a Payment
Online Bill Pay now available
If you are making a payment in person, the City Hall is open Monday through Friday, from 7:30am to 5pm. If you are making a dropbox payment, there are two dropboxes available: one is at the main entrance to City Hall, just left of the front doors; the second is in the alley behind City Hall, adjacent to the Police Department. Do NOT deposit cash in the dropbox.
We accept Mastercard, VISA, American Express and Discover cards for payment. Please remember anytime (online or in person) a credit/debit card is used there is a $4 merchant fee. Monthly automatic charges to credit cards are also available.
Utility bills will be mailed on the last business day of each month, and bill payments must be received in the Utility offices or dropbox by no later than 5pm on the 15th day of each month. If the 15th falls on a weekend or holiday, payments must be received by no later than 5pm on the next business day. Payments by mail must be postmarked on or before the 10th day of the month.
Any account not paid in full on or before the 15th of each month will have a 10% late fee assessed, based on the current billing amount. The full account balance must be paid no later than the last business day of the month to avoid disconnection of electric service.
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